Adjustable Aluminum Trailer Ladder Rack

The return and refund policy apply to all the products sold on MELIPRON.

Please inspect your order upon reception and contact us via mail (support@MELIPRON.com) if you have any questions about your order.

Returns

You are qualified for returns if

- Within 30 days of receipt of shipment.

- Products are in salable condition, unworn or unused, with tags.

- In the original manufacturer's packaging. We strongly recommend you keep the packaging for the first 30 days after purchase.

Replacement

You are qualified for replacement if

- Items are defective or damaged during the delivery (Picture of defective or damaged product will be required).

- Missing panel in the package.

- Received the wrong product (Picture of the label on the package will be required).

- We will send prepaid return label only if customers received wrong products and qualified for replacement.

Exchanges

You are qualified for exchange if

- Within 30 days of receipt of shipment.

- You will be responsible for paying for returning shipping cost in case of a non-defective product.

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping Service for Return

All items must be returned to the seller with a trackable shipping service. We suggest USPS delivery confirmation service. We may not be eligible for a full refund if your package doesn't arrive and you don't use a trackable method to return.

Return Process

To initiate a return, please reach out to us at support@MELIPRON.com. Upon approval of your return request, we will provide you with a return address. Please note that you will be responsible for shipping the item back to us. Make sure to include the RMA reference number we provide you with your return package. Any items returned without first obtaining a return will not be accepted.

Refund (if applicable)

All product returns must be in salable condition to receive a full refund. If the item is used or unsalable, the order might be nonrefundable. We reserve the right to submit a full, partial or no refund.

Refund Handling Fee

Please note: A 5% handling fee will be deducted from the refund amount for processing returns, applicable only to full refunds. This fee covers the administrative costs associated with processing your return, including restocking and handling the returned items.

The handling fee is applied to ensure that we can continue to provide quality service and maintain our inventory effectively. It allows us to manage the logistics involved in returns, ensuring that the process is smooth for all customers.

For example, if your total refund amount is $100, a $5 handling fee will be deducted, resulting in a total refund of $95. This fee is part of our commitment to maintaining efficient operations while providing you with the best possible shopping experience.

Partial refunds only if

- Any item not in its original condition, is damaged or missing parts.

- Any item that is returned more than 30 days after delivery.

Shipping cost is not refundable for customer’s change of mind. If you are qualified for a refund, the cost of original shipping will be deducted from your refund.

Late or missing refunds (if applicable)

First check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this, please feel free to contact us at support@MELIPRON.com.

Refunds Process (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be submitted and applied to your original payment method automatically within 3 or 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Free Shipping / Express Shipping to the US

Shipping Method	USPS | FedEx | UPS
Shipping Zone	48 states in the continental U.S.

 

Our Warehouse is located in New Jersey(U.S.).

Note: We cannot deliver to the following areas. If you belong to these areas, please contact us before placing an order, we will provide a plan that can be shipped.

1. Alaska
2. Hawaii
3. Puerto Rico
4. Armed Forces Americas

Thank you for your understanding.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

The total time is the sum of the processing time and the shipping time.

1. Free Shipping Service
Processing time = the time between when you place an order and when we ship it ( 1 - 2 business days );
Shipping time = the time between when your order has been shipped and delivered to you ( 2 - 8 business days );

2. Express Shipping Service
Processing time = the time between when you place an order and when we ship it ( 1 - 2 business days );
Shipping time = the time between when your order has been shipped and delivered to you ( 1 - 3 business days );

Delivery Time	Free Shipping: 3 - 10 Business Days
	Express Shipping: 2 - 5 Business Days

Note: Business days: Monday~Friday ( excluded holidays and weekends )

The following destinations are excluded: Military Addresses (APO/FPO), P.O. Boxes.
Merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:
You will not incur additional shipping charges.
Your shipping charge (if applicable) will be split across the multiple packages when your order is shipped.

 

Business Name: Lizlink Limited

Address: SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN VT HONG KONG

A Quick COVID-19 (Coronavirus) Notice:
1 - Our business is actively abiding by the instructions of the government and CDC/WHO to keep our customers safe. Your health is our highest priority.
2 - Due to the changing conditions of this global event, shipping times may be delayed for some items.
If you have any concerns, please contact us first and we will be happy to help.
Thank you for your business and patience during these times.
Stay safe, blessed, and we hope you enjoy your product!

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